Preguntas frecuentes

ZOOMVIBE Moto offers aftermarket motorcycle parts and accessories, including exhaust systems, quick shifters, carbon-fiber parts, protection parts, brake and clutch components, body and fender parts, lighting, mirrors, and related accessories. Product availability and compatibility vary by motorcycle.

Check the product page for the exact make, model, year, and sub-model or trim. If you are unsure, contact us before ordering and include those motorcycle details together with the product URL. This helps us review fitment as accurately as possible.

Unless a product page clearly states otherwise, products are sold as new aftermarket motorcycle parts. Please review the product description, images, specifications, and fitment information before ordering.

Yes. Email support@zoomvibemoto.com or use our Contact page. For fitment questions, include your motorcycle make, model, exact year, sub-model when applicable, and the product URL. Please never send card details by email.

Available payment methods are displayed at checkout and may vary by country, device, and payment-provider availability. The price and currency shown at checkout apply to your order.

Payment details are encrypted and processed through Shopify’s secure checkout and supported payment providers. ZOOMVIBE Moto will never ask you to send full card details by email.

Most orders are shipped from China via Yanwen. If Yanwen service is unavailable for your destination, we may use EMS or another suitable carrier to complete the shipment.

Orders are normally processed within 1–5 business days before shipment. Processing time is separate from transit time.

Estimated transit time after shipment is 6–12 business days for the United States, Australia, and the United Kingdom, and 8–15 business days for Canada. These are estimates, not guarantees. Customs, carrier conditions, weather, public holidays, or address issues may cause delays.

Standard shipping is free for orders of USD $49.99 or more. For orders below USD $49.99, standard shipping is USD $5.99.

We ship to most countries. Service may be unavailable for certain high-risk, remote, or carrier-inaccessible destinations. Available shipping options are confirmed during checkout.

The recipient is responsible for any import duties, taxes, customs charges, or brokerage fees required by the destination country.

An order may be modified or cancelled before it has shipped. Contact support as soon as possible and include your order number. Once an order has shipped, it can no longer be changed or cancelled.

When tracking is available, shipment details are sent to the email address used for the order and may also appear on the order-status page. Carrier scans can take time to update after dispatch.

You may request a return within 30 days after delivery. The item must be new and unused, with its original box or packaging and all tags. Items showing wear, dirt, odors, scratches, or installation marks are not eligible for return.

Contact support@zoomvibemoto.com before sending anything back. Include your order number and the reason for the return. For a damaged or incorrect item, include clear photos of the product and packaging. Unauthorized returns may not be accepted.

For a customer-initiated return or exchange, the customer is responsible for the original outbound shipping, return shipping, and any customs costs. The original outbound shipping charge is non-refundable. International returns should be marked “Returned Goods” and must not create cash-on-delivery or customs-clearance charges for ZOOMVIBE Moto.

If ZOOMVIBE Moto sent the wrong item, contact us so we can arrange the correct item; the original shipping charge will be refunded. For shipping damage, contact us as soon as possible, keep the box and packaging, and provide clear photos so we can assist with the carrier claim.

After the returned item is received and inspected, an approved refund is normally processed to the original payment method within 24 hours. Depending on your bank or payment provider, it may take 2–10 business days to appear.