Refund policy

30-day return window

Request a return within 30 days after delivery. Contact support@zoomvibemoto.com before sending an item back.

Return condition

Returned items must be new and unused, with the original box and/or packaging materials and all tags.

Items showing wear, dirt, odors, scratches, installation marks, or any condition different from when received are not returnable.

Return and exchange costs

For customer-initiated returns and exchanges, the customer is responsible for the original outbound shipping cost, return shipping costs, and all customs-clearance costs. The original outbound shipping charge is not refunded.

International returns

International return shipments must be marked “Returned Goods” and sent using a carrier that will not charge customs-clearance fees to ZoomVibe Moto. The customer is responsible for all applicable clearance fees and duties.

Cash-on-delivery shipments, or shipments that require ZoomVibe Moto to pay additional customs-clearance fees upon receipt, will be refused.

Incorrect items or an error by ZoomVibe Moto

If ZoomVibe Moto sent the wrong item or another issue resulted from our error, contact us. We will arrange to send the correct item. The original order shipping charge will be refunded when a return is caused by an error by ZoomVibe Moto.

Items damaged during delivery

Contact us as soon as possible if an item arrives damaged. Keep all original shipping boxes and take photos when possible. Shipping-damage claims are handled by the carrier, and ZoomVibe Moto will assist with the claim. Carrier claims may take additional time to complete.

Inspection and refunds

After ZoomVibe Moto receives and inspects an eligible return, we normally process the refund within 24 hours to the original credit card or payment method.

For customer-initiated returns and exchanges, the refund covers the eligible returned item only. The original order shipping charge is not refunded.

If the return was caused by an error by ZoomVibe Moto, the original order shipping charge will also be refunded.

For customer-initiated returns and exchanges, return shipping, customs-clearance costs, duties, and brokerage fees remain the customer’s responsibility. Depending on the card provider, the refund may require an additional 2–10 business days to appear.

Contact

Before sending a return, email support@zoomvibemoto.com.