Shipping policy

Last updated: July 28, 2026

Shipping origin and carriers

Most orders are shipped from China. Our primary carrier is Yanwen. If Yanwen service is unavailable for a destination, ZoomVibe Moto may use EMS or another suitable trackable carrier to complete the shipment.

All shipping methods currently offered in our Shopify shipping template include tracking.

Order processing time

Orders normally require 1–5 business days for processing after payment is confirmed and before shipment. Processing time and transit time are separate.

Shipping rates

  • Orders below $49.99 USD: $5.99 USD tracked standard shipping.
  • Orders of $49.99 USD or more: Free tracked standard shipping.

The shipping rate and destination availability shown at checkout are final. If a destination cannot be selected at checkout, we do not currently ship to that destination.

Current shipping destinations

Our current Shopify shipping template covers 61 countries and regions:

  • North America: United States, Canada, and Mexico.
  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
  • Oceania: Australia and New Zealand.
  • Asia: Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, and Vietnam.
  • Middle East: Bahrain, Jordan, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.
  • South America: Brazil, Chile, Colombia, and Peru.
  • Africa: Egypt, Morocco, and South Africa.

Carrier coverage can change. Remote areas, islands, Alaska, Hawaii, and United States territories may require additional transit time. Availability is confirmed by the address accepted at checkout.

Estimated transit time after shipment

  • United States: 6–12 business days.
  • Canada: 8–15 business days.
  • United Kingdom: 6–12 business days.
  • Europe: 6–10 business days.
  • Australia and New Zealand: 6–12 business days.
  • Asia: 5–10 business days.

Transit times for other supported destinations vary by country and carrier. Contact support@zoomvibemoto.com before ordering if you need an estimate for a destination not listed above.

Delivery estimates are not guaranteed. Customs clearance, carrier delays, weather, public holidays, remote-area service, security checks, or an incomplete or incorrect address may extend delivery time.

Tracking

Tracking information will be provided after the order is shipped. Tracking updates are supplied by the carrier and may not appear immediately after the shipment is accepted.

Import duties, taxes, and brokerage fees

Unless these charges are expressly shown as collected at checkout, the recipient is responsible for any import duties, taxes, customs-clearance charges, or brokerage fees imposed by the destination country or carrier.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been shipped.

Order changes and cancellations

Orders may be cancelled or modified before shipment. Contact support@zoomvibemoto.com as soon as possible and include your order number. Once an order has shipped, it can no longer be cancelled or modified.

Contact

For shipping questions, email support@zoomvibemoto.com.